Setting it Straight

The Client

A central Edinburgh hotel.

The Problem

The client's HR policies and procedures were inconsistent and held in multiple documents. This meant that many employees had different Terms and Conditions of Employment.

Our Solution

We provided initial consultations with the Directors to redraft the Staff Handbook and provide full training sessions on the new material. We consulted the staff on the changes in the Terms and Conditions of Employment, and held follow up meetings with individual staff members to clarify and address concerns. We also provided a confidential helpline that employees could ring to privately discuss any concerns they had.

The Result

The new Staff Handbook was successfully introduced as a working document for both staff and managers. We continue to advise on more complicated HR matters.